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Human approach in the quality management system of manufacturing SMEs in Mexico. Theoretical review and proposal of a conceptual model

Author

Listed:
  • Mendoza Hernández Virginia

    (Universidad Autónoma del Estado de Puebla)

  • Pico González Beatriz

    (Universidad Autónoma del Estado de Puebla)

  • Cornelio Aquiahuatl Eleuterio

    (Universidad Autónoma del Estado de Puebla)

Abstract

Currently, globalization and competitiveness exert an enormous pressure on small and medium enterprises (SMEs) in the manufacturing sector in Mexico, for that reason they must be more effective and flexible to meet customer demand. In this article, we reviewed the literature on the subject according to the level of significance of variables like human factor, quality culture, quality management system (QMS) and innovation, considered as key elements of a latent competitive scale as from their exploration and explanation. The main objective of this research is to carry out a critical analysis by relating the importance of the human factor of QMS, through research on socio-emotional, intellectual factors and ethics values for achieving the effectiveness of QMS at all organization levels; it also provides a link between variables of quality culture, value propositions, and innovation. Finally, this work discusses the design of a human factor-based quality model to ensure the value propositions for customer and stakeholders’ satisfaction.

Suggested Citation

  • Mendoza Hernández Virginia & Pico González Beatriz & Cornelio Aquiahuatl Eleuterio, 2013. "Human approach in the quality management system of manufacturing SMEs in Mexico. Theoretical review and proposal of a conceptual model," Contaduría y Administración, Accounting and Management, vol. 58(2), pages 113-133, abril-jun.
    • Handle: RePEc:nax:conyad:v:58:y:2013:i:2:p:113-133
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    References listed on IDEAS

    as
    1. Ayala Calvo, Juan Carlos & Rubén, Fernández Ortiz & González Menorca, Mª Leonor, 2004. "Capacidades tecnológicas y certificaciones de calidad: Aplicación empírica a las pymes familiares de La Rioja," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    2. S.X. Zeng & P. Tian & C.M. Tam, 2007. "Overcoming barriers to sustainable implementation of the ISO 9001 system," Managerial Auditing Journal, Emerald Group Publishing, vol. 22(3), pages 244-254, March.
    Full references (including those not matched with items on IDEAS)

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