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Citizen-Centric Strategies During Crisis Outbreak: An Overview

Author

Listed:
  • Siti Daleela Mohd Wahid
  • Siti Hajjar Mohd Amin
  • Abdul Jalil Mohamed Ali
  • Aida Abdullah
  • Siti Mariam Ali
  • Siti Noraziana Azis

Abstract

Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. A massive number of studies on citizen-centric have been carried out by past scholars which resulted in a large volume of strategies but there has been little examination of these strategies in the crisis context. This study aims to produce a citizen-centric model that can be used during a crisis. There is a need to generalize the strategies that are capable of forming a universal citizen-centric model during crises. This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis.

Suggested Citation

  • Siti Daleela Mohd Wahid & Siti Hajjar Mohd Amin & Abdul Jalil Mohamed Ali & Aida Abdullah & Siti Mariam Ali & Siti Noraziana Azis, 2020. "Citizen-Centric Strategies During Crisis Outbreak: An Overview," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(4), pages 3752-3752, December.
    • Handle: RePEc:mth:jpag88:v:10:y:2020:i:4:p:37-52
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    References listed on IDEAS

    as
    1. Jue Young Mok, 2020. "Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test," Public Management Review, Taylor & Francis Journals, vol. 22(3), pages 432-451, March.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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