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Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement

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  • Rawan Alafeshat
  • Farida Aboud

Abstract

The current study, which purposed to examine the mediating role of Employee Engagement (EE) in the relationship of Servant Leadership (SL) with the Organizational Performance (OP), was carried out in Jordan. The researchers distributed a questionnaire to 277 participants working in the private airline sector. The study’s findings showed that SL was positively linked with Employee Satisfaction (ES) and Employee Retention (ER) as indicators for OP. Finally; the findings indicated that EE partially mediates the relationships of SL with employee satisfaction and employee retention. The current research is the first empirical study of the airline sector in Jordan. It is also the first to focus on EE as a mediator of the effect of SL and employee retention using Structural Equation Modeling (SEM) for analyzing the data collected from employees working in the airline sector.

Suggested Citation

  • Rawan Alafeshat & Farida Aboud, 2019. "Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(3), pages 85-100, December.
    • Handle: RePEc:mth:ijhr88:v:9:y:2019:i:3:p:85-100
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    Cited by:

    1. Rangpeng Liu & Zhuo Yue & Ali Ijaz & Abdalwali Lutfi & Jie Mao, 2023. "Sustainable Business Performance: Examining the Role of Green HRM Practices, Green Innovation and Responsible Leadership through the Lens of Pro-Environmental Behavior," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    2. Ching Ching Fang & James J. H. Liou & Sun-Weng Huang & Ying-Chuan Wang & Hui-Hua Huang & Gwo-Hshiung Tzeng, 2021. "A Hybrid, Data-Driven Causality Exploration Method for Exploring the Key Factors Affecting Mobile Payment Usage Intention," Mathematics, MDPI, vol. 9(11), pages 1-23, May.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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