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Influence of High-Performance Work System on Employee Service Performance and OCB: The Mediating Role of PsyCap

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  • Kashif Nadeem
  • Amir Riaz
  • Yasir Iftikhar
  • Muhammad Bilal Ahmad
  • Waqas Shamshad

Abstract

High-performance work system (HPWS) has been viewed as black-box over the last decade and there is a need for better understanding of the mechanism through which employee performance can be enhanced significantly. Based on the 371 samples collected from banking, insurance, airline, telecommunication, and hospitality, this study provides empirical evidence that HPWS positively influence the service performance of employees and PsyCap mediates the relationship of high-performance work system and employee service performance, OCB among service sector employees of Pakistan. The implications of this study conclude the findings in detail.

Suggested Citation

  • Kashif Nadeem & Amir Riaz & Yasir Iftikhar & Muhammad Bilal Ahmad & Waqas Shamshad, 2019. "Influence of High-Performance Work System on Employee Service Performance and OCB: The Mediating Role of PsyCap," Issues in Economics and Business, Macrothink Institute, vol. 5(2), pages 1-21, December.
    • Handle: RePEc:mth:ieb888:v:5:y:2019:i:2:p:1-21
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    References listed on IDEAS

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    1. Luthans, Fred & Luthans, Kyle W. & Luthans, Brett C., 2004. "Positive psychological capital: beyond human and social capital," Business Horizons, Elsevier, vol. 47(1), pages 45-50.
    2. Rego, Arménio & Sousa, Filipa & Marques, Carla & Cunha, Miguel Pina e, 2012. "Authentic leadership promoting employees' psychological capital and creativity," Journal of Business Research, Elsevier, vol. 65(3), pages 429-437.
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