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Motivation and Job Burnout: The Mediating Role of Organizational Citizenship Behavior

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  • Meily Margaretha

    (Maranatha Christian University, Bandung, Indonesia)

Abstract

The occurrence of a change in work motivation and loss of enthusiasm was experienced by workers associated with excessive stress or disappointment experienced in work situations. Workers with more intrinsic and extrinsic motivations are likely to experience less burnout. This study aimed to examine and analyze whether intrinsic and extrinsic motivations significantly influence job burnout. Additionally, this research investigated the individual factors associated with the effects of intrinsic/extrinsic motivation on burnout; specifically, it explored the mediating role of organizational citizenship behavior (OCB) in the relationship of employees’ job motivation with burnout. Data were collected from 97 employees from several private clinics in Jakarta, Indonesia, through questionnaires. The result of the study found that motivation (intrinsic and extrinsic) has a significant effect on job burnout. Lastly, OCB had a mediating effect on the relationship between intrinsic motivation and job burnout. The results of the study provide valuable insights into the effects of motivation on job burnout. Managerial implications exist, as managers could balance the fulfillment of employee needs that would trigger the emergence of intrinsic and extrinsic motivation; hence, it is expected to prevent the occurrence of the desire of job burnout on employees.

Suggested Citation

  • Meily Margaretha, 2019. "Motivation and Job Burnout: The Mediating Role of Organizational Citizenship Behavior," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 5(4), pages 27-33, May.
    • Handle: RePEc:mgs:ijmsba:v:5:y:2019:i:4:p:27-33
    DOI: 10.18775/ijmsba.1849-5664-5419.2014.54.1004
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    References listed on IDEAS

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    1. Seema Qureshi, 2013. "The Relationship between Work Motivation, Burnout and Intention to Leave for the Middle Level Managers of Garment Industry (A Case Study of Indian Garment Industry)," Business and Management Horizons, Macrothink Institute, vol. 1(2), pages 118-142, December.
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    Cited by:

    1. Francis Ezieshi Monyei & Anthony Aniagboso Igwe & Edith Ogoegbunam Onyeanu & Lovlyn Ekeowa Kelvin-Iloafu & Wilfred Isioma Ukpere, 2022. "The Impact of Pro-Social Behaviours on Workplace Performance and Sustainability of University Administration," Sustainability, MDPI, vol. 14(14), pages 1-17, July.

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      More about this item

      Keywords

      Intrinsic Motivation; Extrinsic Motivation; Job Burnout; Organizational Citizenship Behavior;
      All these keywords.

      JEL classification:

      • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

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