IDEAS home Printed from https://ideas.repec.org/a/mes/jeciss/v44y2010i4p895-914.html
   My bibliography  Save this article

The Determinants of ISO 9000 Certification: A Comparison of the Manufacturing and Service Sectors

Author

Listed:
  • Sanja Pekovic

Abstract

We have used original survey data on French firms to investigate whether there is a difference in the determinants of ISO (International Organization for Standardization) 9000 certification between the manufacturing and service sectors. Using an empirical approach, our findings reveal for the first time that the determinants of ISO 9000 certification significantly differ between manufacturing and service firms, especially when we examine features of the internal strategy of these firms (quality improvement, cost reduction and innovation). However, we have also obtained evidence that the characteristics of firms (firm size, corporate status and previous experience with similar standards) and features of their external strategy (export and customer satisfaction) play a significant role in the ISO 9000 certification across both manufacturing and service sectors. The results of this study could enable policy-makers to better formulate and effectively apply regulations affecting the business success of firms in both the manufacturing and service sectors.

Suggested Citation

  • Sanja Pekovic, 2010. "The Determinants of ISO 9000 Certification: A Comparison of the Manufacturing and Service Sectors," Journal of Economic Issues, Taylor & Francis Journals, vol. 44(4), pages 895-914.
    • Handle: RePEc:mes:jeciss:v:44:y:2010:i:4:p:895-914
    DOI: 10.2753/JEI0021-3624440403
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.2753/JEI0021-3624440403
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.2753/JEI0021-3624440403?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ullah, Barkat, 2020. "Signaling value of quality certification: Financing under asymmetric information," Journal of Multinational Financial Management, Elsevier, vol. 55(C).
    2. Filomena Pietrovito, 2020. "The Impact of Credit Constraints on International Quality and Environmental Certifications: Evidence from Survey Data," JRFM, MDPI, vol. 13(12), pages 1-14, December.
    3. Patricia Crifo & Marc-Arthur Diaye & Sanja Pekovic, 2016. "CSR related management practices and Firm Performance," Post-Print hal-01278585, HAL.
    4. Gilles Grolleau & Naoufel Mzoughi & Sanja Pekovic, 2013. "Is there a relationship between workplace atmosphere and innovation activities? An empirical analysis among French firms," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 22(6), pages 566-580, September.
    5. Gilles Grolleau & Naoufel Mzoughi & Sanja Pekovic, 2015. "Environmental management practices: good or bad news for innovations delivering environmental benefits? The moderating effect of market characteristics," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 24(4), pages 339-359, June.
    6. Wang, Qiang & Zhao, Xiande & Voss, Chris, 2016. "Customer orientation and innovation: A comparative study of manufacturing and service firms," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 221-230.
    7. Olsthoorn, Mark & Schleich, Joachim & Hirzel, Simon, 2017. "Adoption of Energy Efficiency Measures for Non-residential Buildings: Technological and Organizational Heterogeneity in the Trade, Commerce and Services Sector," Ecological Economics, Elsevier, vol. 136(C), pages 240-254.
    8. Hudson, John & Orviska, Marta, 2013. "Firms’ adoption of international standards: One size fits all?," Journal of Policy Modeling, Elsevier, vol. 35(2), pages 289-306.
    9. Crifo, Patricia & Diaye, Marc-Arthur & Pekovic, Sanja, 2016. "CSR related management practices and firm performance: An empirical analysis of the quantity–quality trade-off on French data," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 405-416.
    10. Mulu Gebreeyesus, 2015. "Firm adoption of international standards: evidence from the Ethiopian floriculture sector," Agricultural Economics, International Association of Agricultural Economists, vol. 46(S1), pages 139-155, November.
    11. Swagato Chatterjee, 2020. "Signalling Service Quality through Price and Certifications," Global Business Review, International Management Institute, vol. 21(1), pages 279-293, February.
    12. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2017. "A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance," Post-Print hal-03207361, HAL.
    13. Serdal Ozusaglam & Stéphane Robin & Chee Yew Wong, 2018. "Early and late adopters of ISO 14001-type standards: revisiting the role of firm characteristics and capabilities," The Journal of Technology Transfer, Springer, vol. 43(5), pages 1318-1345, October.
    14. Federico Bernini & Lucas Figal Garone & Alessandro Maffioli, 2017. "Certificación internacional de calidad: ¿Señalizando a quién?: Impacto en el desempeño de empresas en Argentina," IDB Publications (Working Papers) 97438, Inter-American Development Bank.
    15. Ullah, Barkat & Wei, Zuobao & Xie, Feixue, 2014. "ISO certification, financial constraints, and firm performance in Latin American and Caribbean countries," Global Finance Journal, Elsevier, vol. 25(3), pages 203-228.
    16. Jianhua Zhang & Mohammad Shahidul Islam, 2020. "The Heterogeneous Impacts of R&D on Innovation in Services Sector: A Firm-Level Study of Developing ASEAN," Sustainability, MDPI, vol. 12(4), pages 1-22, February.
    17. Marc-Arthur Diaye & Nathalie Greenan & Sanja Pekovic, 2014. "Sharing the " fame " of ISO standard adoption : quality supply chain effects evidence [Partager la « réputation » de la certification qualité : l’identification d’un effet de chaîne d’app," Post-Print halshs-01362467, HAL.
    18. Sungida Rashid, 2021. "Do manufacturing firms in Bangladesh acquire ISO certificates to offset the handicap of credit constraints?," SN Business & Economics, Springer, vol. 1(1), pages 1-15, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mes:jeciss:v:44:y:2010:i:4:p:895-914. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/MJEI20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.