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Effects of Interaction Quality of Passenger Experience at Kabul International Airport Afghanistan

Author

Listed:
  • Dr. Pramod Matolia

    (Kardan University)

  • Abdul Khaliq Shinwari

    (Kardan University)

Abstract

Passenger satisfaction has been a theme of immense importance to businesses and researchers alike. In modern days, businesses are grateful to deliver more services in addition to their offers. The superiority of service performance has turned into an aspect of passenger satisfaction. It has been proven by some researchers that service quality is related to passenger satisfaction. Primary focus of this article is to identify the effect of interaction quality on passenger experience for the passengers of Kabul International Airport. Quantitative method is used and data was collected through Likert five questionnair. The study concludes that interaction quality has positive and significant effect on passenger experience.

Suggested Citation

  • Dr. Pramod Matolia & Abdul Khaliq Shinwari, 2018. "Effects of Interaction Quality of Passenger Experience at Kabul International Airport Afghanistan," Kardan Journal of Economics and Management Sciences, Kardan University, Department of Economics, vol. 1(2), pages 6-7, April.
    • Handle: RePEc:kar:journl:v:1:y:2018:i:2:p:6-7
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    File URL: https://www.kardan.edu.af/data/public/files/issue2-pramodmatolia-abdulkhaliqshinwari.pdf
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    More about this item

    Keywords

    Passenger satisfaction; Passenger experience; Afghanistan;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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