How Important is Procedural Justice for Consumer Dispute Resolution? A Case Study of an Ombudsman Model for European Consumers
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DOI: 10.1007/s10603-014-9269-x
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- James A. Wall Jr. & Ann Lynn, 1993. "Mediation," Journal of Conflict Resolution, Peace Science Society (International), vol. 37(1), pages 160-194, March.
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- Herm Joosten & Josée M. M. Bloemer & Bas Hillebrand, 2016. "The Effects of Third-Party Arbitration: A Field Experiment," Journal of Consumer Affairs, Wiley Blackwell, vol. 50(3), pages 585-610, November.
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Keywords
Consumer dispute resolution (CDR); Alternative dispute resolution (ADR); Procedural justice; Ombudsman decision-making; Legitimacy; Access to justice;All these keywords.
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