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Does Emotional Labour Be A Reason Of Alienation? An Example Of Tourism Sector Workers

Author

Listed:
  • Zeylan KURT
  • Bahattin HAMARAT

    (Çanakkale Onsekiz Mart University)

  • Murat GÃœMÜŞ

    (Batman University)

Abstract

In this research the relations between the dimensions of emotional labor and alienation (self-estrangement and alienation from the work) of employees in tourism firms were investigated. The data were obtained by questionnaire method. Structural Equation Modelling was conductedto search causal relationships between latent variables. The model was applied to the data obtained from 252 employees and statistically significant results were found.It was found that there is a significant relationship between the surface acting behaviors of workers and their alienations to work in tourism enterprises however, no significant relationship was found between the surface acting behaviors of workers and their self-estrangement. Similarly, a statistically significant relationship was found between the deep acting behaviors of workers and the alienations from the work, but no significant relationship was found between deep acting and self-estrangement of employees.

Suggested Citation

  • Zeylan KURT & Bahattin HAMARAT & Murat GÃœMÜŞ, 2019. "Does Emotional Labour Be A Reason Of Alienation? An Example Of Tourism Sector Workers," JOURNAL OF LIFE ECONOMICS, Holistence Publications, vol. 6(2), pages 197/216-197, April.
    • Handle: RePEc:jle:journl:v:6:y:2019:i:2:p:197/216
    DOI: 10.15637/jlecon.6.012
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    More about this item

    Keywords

    Emotional labour; Alienation; Tourism; Structural Equation Modelling.;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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