A Gap Analysis of Customer Perceptions and Expectation of Service Quality amongst Mobile Telephony Companies in Ghana
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- Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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- Mohammad Anisur Rahman & Xu Qi & Abu Naser Mohammad Saif & Ismail Bin Ibrahim & Rabeya Sultana, 2017. "Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1301195-130, January.
- Nafi Almuzani & Imam Fahcruddin & Antoni Arief Priadi & April Gunawan Malau, 2019. "Beyond Standard: Do The Marine Engineers Competence?," International Journal of Business and Social Research, LAR Center Press, vol. 9(5), pages 13-20, May.
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Keywords
service quality; mobile telephony;Statistics
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