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Dimensions Of Digital Transformation For The Banking Industry. Evidence From Eu Countries

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  • Nicoleta Gianina BOSTAN

    (Transylvania University of Brasov)

Abstract

The purpose of this paper is to have a comparative analysis regarding digital transformation among the countries of European Union, in a regional context, in an attempt to explain the unequal evolution of the digital financial services. The development of digital skills, of the financial one in particular and the digital access to banking will be analysed using economic and social drivers of the trend. The analysis includes data from some Central and Eastern Europe countries: Bulgaria, Croatia, Czech Republic, Greece, Hungary, Poland, Romania, Slovakia, Slovenia for the period 2002-2019, in order to identify a best practice of digitalization, focused on the financial banking market. Policy makers, public institutions and non-profit organisation involved in financial digital transformation can benefit from this analysis and conclusions just as much as researchers can. The question that arises is whether there is a correlation between the access to digital services, the education level and the use of financial banking services

Suggested Citation

  • Nicoleta Gianina BOSTAN, 2020. "Dimensions Of Digital Transformation For The Banking Industry. Evidence From Eu Countries," EURINT, Centre for European Studies, Alexandru Ioan Cuza University, vol. 7, pages 248-267.
    • Handle: RePEc:jes:eurint:y:2020:v:7:p:248-267
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    File URL: https://eurint.uaic.ro/proceedings/articles/EURINT2020_BOS.pdf
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    References listed on IDEAS

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    1. World Bank, 2018. "The Little Data Book on Financial Inclusion 2018," World Bank Publications - Books, The World Bank Group, number 29654.
    2. Ahmed, Shakeel & Bangassa, Kenbata & Akbar, Saeed, 2020. "A study on trust restoration efforts in the UK retail banking industry," The British Accounting Review, Elsevier, vol. 52(1).
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