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Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes

Author

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  • Gerald C. Kane

    (Carroll School of Management, Boston College, 140 Commonwealth Avenue, Chestnut Hill, Massachusetts 02467)

  • Maryam Alavi

    (Goizueta Business School, Emory University, 1300 Clifton Road, Atlanta, Georgia 30322)

Abstract

This study investigates the effects of information technology (IT) on exploration and exploitation in organizational learning (OL). We use qualitative evidence from previously published case studies of a single organization to extend an earlier computational model of organizational learning (March 1991) by introducing IT-enabled learning mechanisms: communication technology (e-mail), knowledge repositories of best practices, and groupware. We find that each of these IT-enabled learning mechanisms enable capabilities that have a distinct effect on the exploration and exploitation learning dynamics in the organization. We also find that this effect is dependent on organizational and environmental conditions, as well as on the interaction effects between the various mechanisms when used in combination with one another. We explore the implications of our results for the use of IT to support organizational learning.

Suggested Citation

  • Gerald C. Kane & Maryam Alavi, 2007. "Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes," Organization Science, INFORMS, vol. 18(5), pages 796-812, October.
    • Handle: RePEc:inm:ororsc:v:18:y:2007:i:5:p:796-812
    DOI: 10.1287/orsc.1070.0286
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    References listed on IDEAS

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