IDEAS home Printed from https://ideas.repec.org/a/inm/ormnsc/v49y2003i4p514-528.html
   My bibliography  Save this article

Interruptive Events and Team Knowledge Acquisition

Author

Listed:
  • Mary E. Zellmer-Bruhn

    (Carlson School of Management, University of Minnesota, 321 19th Avenue South, Minneapolis, Minnesota 55455)

Abstract

Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines---a form of knowledge---by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

Suggested Citation

  • Mary E. Zellmer-Bruhn, 2003. "Interruptive Events and Team Knowledge Acquisition," Management Science, INFORMS, vol. 49(4), pages 514-528, April.
    • Handle: RePEc:inm:ormnsc:v:49:y:2003:i:4:p:514-528
    DOI: 10.1287/mnsc.49.4.514.14423
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/mnsc.49.4.514.14423
    Download Restriction: no
    File URL: https://libkey.io/10.1287/mnsc.49.4.514.14423?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Bruce Kogut & Udo Zander, 1992. "Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology," Organization Science, INFORMS, vol. 3(3), pages 383-397, August.
    2. Deborah Dougherty, 1992. "Interpretive Barriers to Successful Product Innovation in Large Firms," Organization Science, INFORMS, vol. 3(2), pages 179-202, May.
    3. Dennis Epple & Linda Argote & Rukmini Devadas, 1991. "Organizational Learning Curves: A Method for Investigating Intra-Plant Transfer of Knowledge Acquired Through Learning by Doing," Organization Science, INFORMS, vol. 2(1), pages 58-70, February.
    4. Gerardo A. Okhuysen & Kathleen M. Eisenhardt, 2002. "Integrating Knowledge in Groups: How Formal Interventions Enable Flexibility," Organization Science, INFORMS, vol. 13(4), pages 370-386, August.
    5. Marcie J. Tyre & Wanda J. Orlikowski, 1994. "Windows of Opportunity: Temporal Patterns of Technological Adaptation in Organizations," Organization Science, INFORMS, vol. 5(1), pages 98-118, February.
    6. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    7. Beverly Virany & Michael L. Tushman & Elaine Romanelli, 1992. "Executive Succession and Organization Outcomes in Turbulent Environments: An Organization Learning Approach," Organization Science, INFORMS, vol. 3(1), pages 72-91, February.
    8. Anne S. Miner & Stephen J. Mezias, 1996. "Ugly Duckling No More: Pasts and Futures of Organizational Learning Research," Organization Science, INFORMS, vol. 7(1), pages 88-99, February.
    9. George P. Huber, 1991. "Organizational Learning: The Contributing Processes and the Literatures," Organization Science, INFORMS, vol. 2(1), pages 88-115, February.
    10. Martha S. Feldman, 2000. "Organizational Routines as a Source of Continuous Change," Organization Science, INFORMS, vol. 11(6), pages 611-629, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Beth A. Bechky, 2003. "Sharing Meaning Across Occupational Communities: The Transformation of Understanding on a Production Floor," Organization Science, INFORMS, vol. 14(3), pages 312-330, June.
    2. Linda Argote & Henrich R. Greve, 2007. "A Behavioral Theory of the Firm ---40 Years and Counting: Introduction and Impact," Organization Science, INFORMS, vol. 18(3), pages 337-349, June.
    3. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    4. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    5. Andrew Hargadon & Angelo Fanelli, 2002. "Action and Possibility: Reconciling Dual Perspectives of Knowledge in Organizations," Organization Science, INFORMS, vol. 13(3), pages 290-302, June.
    6. Caccamo, Marta & Pittino, Daniel & Tell, Fredrik, 2023. "Boundary objects, knowledge integration, and innovation management: A systematic review of the literature," Technovation, Elsevier, vol. 122(C).
    7. James B. Thomas & Stephanie Watts Sussman & John C. Henderson, 2001. "Understanding “Strategic Learning”: Linking Organizational Learning, Knowledge Management, and Sensemaking," Organization Science, INFORMS, vol. 12(3), pages 331-345, June.
    8. Pablo Martin de Holan & Nelson Phillips, 2004. "Remembrance of Things Past? The Dynamics of Organizational Forgetting," Management Science, INFORMS, vol. 50(11), pages 1603-1613, November.
    9. Annette L. Ranft & Michael D. Lord, 2002. "Acquiring New Technologies and Capabilities: A Grounded Model of Acquisition Implementation," Organization Science, INFORMS, vol. 13(4), pages 420-441, August.
    10. Youngsoo Kim & Ramayya Krishnan & Linda Argote, 2012. "The Learning Curve of IT Knowledge Workers in a Computing Call Center," Information Systems Research, INFORMS, vol. 23(3-part-2), pages 887-902, September.
    11. Adrian S. Choo & Kevin W. Linderman & Roger G. Schroeder, 2007. "Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects," Management Science, INFORMS, vol. 53(3), pages 437-450, March.
    12. Guo, Jingjing & Guo, Bin & Zhou, Jianghua & Wu, Xiaobo, 2020. "How does the ambidexterity of technological learning routine affect firm innovation performance within industrial clusters? The moderating effects of knowledge attributes," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    13. Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
    14. Peters, Matt D. & Wieder, Bernhard & Sutton, Steve G. & Wakefield, James, 2016. "Business intelligence systems use in performance measurement capabilities: Implications for enhanced competitive advantage," International Journal of Accounting Information Systems, Elsevier, vol. 21(C), pages 1-17.
    15. Ana Villar & César Camisón & Montserrat Boronat, 2007. "Technical Strategic Alliances And Performance: The Mediating Effect Of Knowledge ¿Based Competencies," Working Papers. Serie EC 2007-11, Instituto Valenciano de Investigaciones Económicas, S.A. (Ivie).
    16. Stefano Brusoni & Lorenzo Cassi & Simge Tuna, 2021. "Knowledge integration between technical change and strategy making," Journal of Evolutionary Economics, Springer, vol. 31(5), pages 1521-1552, November.
    17. Sung‐Choon Kang & Scott A. Snell, 2009. "Intellectual Capital Architectures and Ambidextrous Learning: A Framework for Human Resource Management," Journal of Management Studies, Wiley Blackwell, vol. 46(1), pages 65-92, January.
    18. Meyer, Marc H. & Marion, Tucker J., 2013. "Preserving the integrity of knowledge and information in R&D," Business Horizons, Elsevier, vol. 56(1), pages 51-61.
    19. Yixuan Wang & Bowen Jiang, 2018. "Modular and Integral Knowledge Integration: From the Case of a Chinese IT Enterprise," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-16, March.
    20. Shaker A. Zahra & Anders P. Nielsen & William C. Bogner, 1999. "Corporate Entrepreneurship, Knowledge, and Competence Development," Entrepreneurship Theory and Practice, , vol. 23(3), pages 169-189, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:49:y:2003:i:4:p:514-528. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.