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User Involvement in Information System Development: A Conflict Model and Empirical Test

Author

Listed:
  • Daniel Robey

    (Florida International University)

  • Dana Farrow

    (Florida International University)

Abstract

This research explores the relationships among user participation, influence, conflict, and conflict resolution in the development of management information systems. Three stages of development are analyzed: initiation, design, and implementation. Results show that influence does result from user participation, and that influence leads to both conflict and resolution. Participation without influence, however, does not lead to successful conflict resolution in any of the three development stages.

Suggested Citation

  • Daniel Robey & Dana Farrow, 1982. "User Involvement in Information System Development: A Conflict Model and Empirical Test," Management Science, INFORMS, vol. 28(1), pages 73-85, January.
    • Handle: RePEc:inm:ormnsc:v:28:y:1982:i:1:p:73-85
    DOI: 10.1287/mnsc.28.1.73
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    Citations

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    Cited by:

    1. Imran Currim & Vijay Gurbaxani & James LaBelle & Jooseop Lim, 2006. "Perceptual structure of the desired functionality of internet-based health information systems," Health Care Management Science, Springer, vol. 9(2), pages 151-170, May.
    2. Andrea Masini & Luk N. Van Wassenhove, 2009. "ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 274-298, May.
    3. Ghosh, Dipankar, 2000. "Complementary arrangements of organizational factors and outcomes of negotiated transfer price," Accounting, Organizations and Society, Elsevier, vol. 25(7), pages 661-682, October.
    4. Milomir Vojvodic & Christian Hitz, 2022. "Relation of Data Governance, Customer-Centricity and Data Processing Compliance," Central European Business Review, Prague University of Economics and Business, vol. 2022(5), pages 109-148.
    5. Bhimani, Alnoor, 2003. "A study of the emergence of management accounting system ethos and its influence on perceived system success," Accounting, Organizations and Society, Elsevier, vol. 28(6), pages 523-548, August.
    6. Thong, James Y. L., 2001. "Resource constraints and information systems implementation in Singaporean small businesses," Omega, Elsevier, vol. 29(2), pages 143-156, April.
    7. Pierre Berthon & Leyland Pitt & Michael Ewing & Christopher L. Carr, 2002. "Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation," Information Systems Research, INFORMS, vol. 13(4), pages 416-427, December.
    8. Gregory D. Moody & Laurie J. Kirsch & Sandra A. Slaughter & Brian Kimball Dunn & Qin Weng, 2016. "Facilitating the Transformational: An Exploration of Control in Cyberinfrastructure Projects and the Discovery of Field Control," Information Systems Research, INFORMS, vol. 27(2), pages 324-346, June.
    9. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
    10. Lauria, Eitel J.M. & Duchessi, Peter J., 2007. "A methodology for developing Bayesian networks: An application to information technology (IT) implementation," European Journal of Operational Research, Elsevier, vol. 179(1), pages 234-252, May.
    11. Terri L. Griffith & David A. Tansik & Lehman Benson, 2002. "Negotiating Technology Implementation: An Empirical Investigation of a Website Introduction," Group Decision and Negotiation, Springer, vol. 11(1), pages 1-22, January.

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