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Memory-Based Feedback Controls to Support Groupware Coordination

Author

Listed:
  • Alex Bordetsky

    (Information Systems, Naval Postgraduate School, Monterey, California 93943)

  • Gloria Mark

    (Department of Information and Computer Science, University of California, Irvine, Irvine, California 92717)

Abstract

In this paper we first present an empirical study of groupware use illustrating problems that users faced with restricted feedback about others' activities. Awareness can aid users in learning interdependencies, and in forming conventions to regulate system use and information-sharing. As a solution to providing awareness, we integrate the framework of organizational memory with intelligent agent technology to provide a coordination mechanism that enables the structuring of awareness events and gives information about the users' feedback control. In the proposed model, feedback control relationships are captured into a multilayered model of organizational memory and transferred to users by agents-facilitators. The approach is based on a system dynamics approach to organizational learning.

Suggested Citation

  • Alex Bordetsky & Gloria Mark, 2000. "Memory-Based Feedback Controls to Support Groupware Coordination," Information Systems Research, INFORMS, vol. 11(4), pages 366-385, December.
    • Handle: RePEc:inm:orisre:v:11:y:2000:i:4:p:366-385
    DOI: 10.1287/isre.11.4.366.11871
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    References listed on IDEAS

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    Cited by:

    1. Nicholas C. Georgantzas & Evangelos G. Katsamakas, 2008. "Information systems research with system dynamics," System Dynamics Review, System Dynamics Society, vol. 24(3), pages 247-264, September.
    2. Ashraf Labib & Salem Chakhar & Lorraine Hope & John Shimell & Mark Malinowski, 2022. "Analysis of noise and bias errors in intelligence information systems," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(12), pages 1755-1775, December.
    3. Arvin Sahaym & H. Kevin Steensma & Melissa A. Schilling, 2007. "The Influence of Information Technology on the Use of Loosely Coupled Organizational Forms: An Industry-Level Analysis," Organization Science, INFORMS, vol. 18(5), pages 865-880, October.

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