IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v8y1978i2p70-75.html
   My bibliography  Save this article

Factors Affecting the Success and Failure of an Information System for Product Quality

Author

Listed:
  • Daniel Robey

    (Florida International University, Tamiami Trail, Miami, Florida 33199)

  • Richard L. Zeller

    (General Electric Company)

Abstract

This paper analyzes the adoption and successful use of an information system by one department, and the rejection and failure of the same system in a similar department of the same company. Since the technical features of the system and the work performed are identical in both departments, the reasons for success and failure are traceable to organizational and human differences. Indeed, the technical features of the system studied are entirely irrelevant to the adoption and rejection of the system. In many studies of implementation, the MIS parameters are not well controlled or measured, and many types of organizations are studied together. In our study these sources of experimental error are controlled, thereby focusing attention on the individual, organizational, and process differences between the adopting and rejecting departments.

Suggested Citation

  • Daniel Robey & Richard L. Zeller, 1978. "Factors Affecting the Success and Failure of an Information System for Product Quality," Interfaces, INFORMS, vol. 8(2), pages 70-75, February.
    • Handle: RePEc:inm:orinte:v:8:y:1978:i:2:p:70-75
    DOI: 10.1287/inte.8.2.70
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.8.2.70
    Download Restriction: no
    File URL: https://libkey.io/10.1287/inte.8.2.70?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yousef A. M. Qasem & Rusli Abdullah & Yusmadi Yah Jusoh & Rodziah Atan & Shahla Asadi, 2021. "Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?," Sustainability, MDPI, vol. 13(9), pages 1-37, April.
    2. Igbaria, M. & Iivari, J., 1995. "The effects of self-efficacy on computer usage," Omega, Elsevier, vol. 23(6), pages 587-605, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:8:y:1978:i:2:p:70-75. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.