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Developing a Theory of Reverse Logistics

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  • Shad Dowlatshahi

    (Division of Business Administration, HW Bloch School of Business and Public Administration, University of Missouri-Kansas City, Kansas City, Missouri 64110-2499)

Abstract

Reverse logistics, a fairly new concept in logistics, has gained increasing importance as a profitable and sustainable business strategy. I describe a holistic view of reverse logistics and distill 11 insights for successful implementation of reverse logistics from the existing literature and published case studies. The strategic factors consist of strategic costs, overall quality, customer service, environmental concerns, and legislative concerns. The operational factors consist of cost-benefit analysis, transportation, warehousing, supply management, remanufacturing and recycling, and packaging. Insights about these factors together form the state-of-the-art knowledge about the keys to successful design and use of reverse-logistics systems.

Suggested Citation

  • Shad Dowlatshahi, 2000. "Developing a Theory of Reverse Logistics," Interfaces, INFORMS, vol. 30(3), pages 143-155, June.
    • Handle: RePEc:inm:orinte:v:30:y:2000:i:3:p:143-155
    DOI: 10.1287/inte.30.3.143.11670
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    References listed on IDEAS

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    1. Fleischmann, Moritz & Bloemhof-Ruwaard, Jacqueline M. & Dekker, Rommert & van der Laan, Erwin & van Nunen, Jo A. E. E. & Van Wassenhove, Luk N., 1997. "Quantitative models for reverse logistics: A review," European Journal of Operational Research, Elsevier, vol. 103(1), pages 1-17, November.
    2. Fuller, Donald A., 1978. "Recycling consumer solid waste: A commentary on selected channel alternatives," Journal of Business Research, Elsevier, vol. 6(1), pages 17-31, January.
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