IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v26y1996i3p107-113.html
   My bibliography  Save this article

A Quality Definition Continuum

Author

Listed:
  • Kristie W. Seawright

    (Marriott School of Management, Brigham Young University, Provo, Utah 84602)

  • Scott T. Young

    (David Eccles School of Business, University of Utah, Salt Lake City, Utah 84112)

Abstract

Managers have recognized the strategic importance of quality in current competitive markets. With no universally accepted definition of quality, managers, customers, and researchers communicate with difficulty. We describe and organize sets of quality definitions into a continuum, illustrating the relationships between definitions. We describe the impact of each of these descriptions upon the attainment of a sustainable competitive advantage for the firm. The quality definition continuum can serve as the basis for understanding some principles of total quality management implementation and success.

Suggested Citation

  • Kristie W. Seawright & Scott T. Young, 1996. "A Quality Definition Continuum," Interfaces, INFORMS, vol. 26(3), pages 107-113, June.
  • Handle: RePEc:inm:orinte:v:26:y:1996:i:3:p:107-113
    DOI: 10.1287/inte.26.3.107
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.26.3.107
    Download Restriction: no

    File URL: https://libkey.io/10.1287/inte.26.3.107?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Elshaer, Ibrahim, 2012. "What is the Meaning of Quality?," MPRA Paper 57345, University Library of Munich, Germany.
    2. Cosmin DOBRIN & Adriana GIRNEATA & Mihaela MASCU (UDA) & Oana CROITORU, 2015. "Quality: A Determinant Factor Of Competitiveness €“ The Evolution Of Iso Certifications For Management Systems," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 1062-1073, November.
    3. Syeda Jaazba Zehra & Uroosa Arshad, 2019. "Brand Trust And Image: Effect On Customers’ Satisfaction," Journal of Marketing and Logistics (JML), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 2, pages 50-64, January.

    More about this item

    Keywords

    professional: OR/MS philosophy;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:26:y:1996:i:3:p:107-113. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.