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A Quality Definition Continuum

Author

Listed:
  • Kristie W. Seawright

    (Marriott School of Management, Brigham Young University, Provo, Utah 84602)

  • Scott T. Young

    (David Eccles School of Business, University of Utah, Salt Lake City, Utah 84112)

Abstract

Managers have recognized the strategic importance of quality in current competitive markets. With no universally accepted definition of quality, managers, customers, and researchers communicate with difficulty. We describe and organize sets of quality definitions into a continuum, illustrating the relationships between definitions. We describe the impact of each of these descriptions upon the attainment of a sustainable competitive advantage for the firm. The quality definition continuum can serve as the basis for understanding some principles of total quality management implementation and success.

Suggested Citation

  • Kristie W. Seawright & Scott T. Young, 1996. "A Quality Definition Continuum," Interfaces, INFORMS, vol. 26(3), pages 107-113, June.
    • Handle: RePEc:inm:orinte:v:26:y:1996:i:3:p:107-113
    DOI: 10.1287/inte.26.3.107
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    Citations

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    Cited by:

    1. Elshaer, Ibrahim, 2012. "What is the Meaning of Quality?," MPRA Paper 57345, University Library of Munich, Germany.
    2. Cosmin DOBRIN & Adriana GIRNEATA & Mihaela MASCU (UDA) & Oana CROITORU, 2015. "Quality: A Determinant Factor Of Competitiveness €“ The Evolution Of Iso Certifications For Management Systems," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 1062-1073, November.
    3. Syeda Jaazba Zehra & Uroosa Arshad, 2019. "Brand Trust And Image: Effect On Customers’ Satisfaction," Journal of Marketing and Logistics (JML), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 2, pages 50-64, January.

    More about this item

    Keywords

    professional: OR/MS philosophy;

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