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Services and Technology: Reengineering the Railroads

Author

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  • Patrick T. Harker

    (Department of Systems Engineering, University of Pennsylvania, Philadelphia, Pennsylvania 19104-6315)

Abstract

In the service-sector, productivity improvements due to technology investments are difficult to measure and document. Measuring productivity in this sector is problematic and many service-related technology investments have not generated major productivity gains. The railroad industry may be making such an investment. Advanced train control systems (ATCS) and their associated control algorithms have the potential to revolutionize this industry or to become yet another statistic in the low-productivity saga of services. One railroad’s experience with this technology highlights the need to carefully match the technology with the strategic direction of the firm and its services delivery processes and operations.

Suggested Citation

  • Patrick T. Harker, 1995. "Services and Technology: Reengineering the Railroads," Interfaces, INFORMS, vol. 25(3), pages 72-80, June.
    • Handle: RePEc:inm:orinte:v:25:y:1995:i:3:p:72-80
    DOI: 10.1287/inte.25.3.72
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    Cited by:

    1. Hallowell, Susan F. & Harker, Patrick T., 1998. "Predicting on-time performance in scheduled railroad operations: methodology and application to train scheduling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 32(4), pages 279-295, May.

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