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A Decision Support System for Scheduling Personnel in a Newspaper Publishing Environment

Author

Listed:
  • Mohan Gopalakrishnan

    (Department of Decision Sciences and MIS, Concordia University, Montreal, Quebec H3G 1M8, Canada)

  • Srimathy Gopalakrishnan

    (Operations Research Center, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139)

  • David M. Miller

    (Department of Management Science and Statistics and Alabama Productivity Center, The University of Alabama, PO Box 870318, Tuscaloosa, Alabama 35487-0318)

Abstract

We developed and implemented a PC-based decision support system for planning and scheduling part-time workers at a local newspaper company. The system addresses two important issues: generating requirements for part-time workers for each shift and scheduling them based on certain criteria. We used a rule-based system to generate the requirements and a heuristic search procedure incorporated into the system to develop schedules. The system has been in use for the past two years and has resulted in a 16-percent reduction in the number of part-time workers hired, which translates to an annual savings of $50,000. It has also reduced the time supervisors spend generating requirements and schedules for part-time workers.

Suggested Citation

  • Mohan Gopalakrishnan & Srimathy Gopalakrishnan & David M. Miller, 1993. "A Decision Support System for Scheduling Personnel in a Newspaper Publishing Environment," Interfaces, INFORMS, vol. 23(4), pages 104-115, August.
    • Handle: RePEc:inm:orinte:v:23:y:1993:i:4:p:104-115
    DOI: 10.1287/inte.23.4.104
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    Citations

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    Cited by:

    1. Linda V. Green & Peter J. Kolesar & João Soares, 2001. "Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands," Operations Research, INFORMS, vol. 49(4), pages 549-564, August.
    2. Hojati, Mehran & Patil, Ashok S., 2011. "An integer linear programming-based heuristic for scheduling heterogeneous, part-time service employees," European Journal of Operational Research, Elsevier, vol. 209(1), pages 37-50, February.
    3. Castillo, Ignacio & Joro, Tarja & Li, Yong Yue, 2009. "Workforce scheduling with multiple objectives," European Journal of Operational Research, Elsevier, vol. 196(1), pages 162-170, July.
    4. Mathirajan, M. & Ramanathan, R., 2007. "A (0-1) goal programming model for scheduling the tour of a marketing executive," European Journal of Operational Research, Elsevier, vol. 179(2), pages 554-566, June.
    5. Robert M. Saltzman & Jennifer L. Meyer, 2004. "A Consulting Firm Uses Constraint Programming to Plan Personnel-Review Meetings," Interfaces, INFORMS, vol. 34(2), pages 106-112, April.
    6. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    7. Hempel, Paul S., 1996. "Human-resource-based models of production systems," International Journal of Production Economics, Elsevier, vol. 43(2-3), pages 239-249, June.
    8. Michael J. Brusco & Larry W. Jacobs, 1998. "Personnel Tour Scheduling When Starting-Time Restrictions Are Present," Management Science, INFORMS, vol. 44(4), pages 534-547, April.

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