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Shift Scheduling in Banking Operations: A Case Application

Author

Listed:
  • L. J. Krajewski

    (Faculty of Management Sciences, The Ohio State University, 1775 College Road, Columbus, Ohio 43210)

  • L. P. Ritzman

    (Faculty of Management Sciences, The Ohio State University, 1775 College Road, Columbus, Ohio 43210)

  • Phil McKenzie

    (BancOhio/Ohio National Bank, 770 West Broad Street, Columbus, Ohio 43265)

Abstract

The timely processing of checks in large banks is critical to reducing float costs which, in many cases, total thousands of dollars per day. One of the steps in check processing is encoding where the dollar amount is imprinted in magnetic ink at the bottom of each check. Unencoded check arrival volumes exhibit substantial hourly and daily variability. This paper describes an encoder scheduling system and the problems of implementation at a large bank. Documented annual savings and other qualitative benefits are also presented.

Suggested Citation

  • L. J. Krajewski & L. P. Ritzman & Phil McKenzie, 1980. "Shift Scheduling in Banking Operations: A Case Application," Interfaces, INFORMS, vol. 10(2), pages 1-8, April.
    • Handle: RePEc:inm:orinte:v:10:y:1980:i:2:p:1-8
    DOI: 10.1287/inte.10.2.1
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    Citations

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    Cited by:

    1. Gary M. Thompson, 1997. "Labor staffing and scheduling models for controlling service levels," Naval Research Logistics (NRL), John Wiley & Sons, vol. 44(8), pages 719-740, December.
    2. Peters, Emmanuel & de Matta, Renato & Boe, Warren, 2007. "Short-term work scheduling with job assignment flexibility for a multi-fleet transport system," European Journal of Operational Research, Elsevier, vol. 180(1), pages 82-98, July.
    3. Thompson, Gary M. & Pullman, Madeleine E., 2007. "Scheduling workforce relief breaks in advance versus in real-time," European Journal of Operational Research, Elsevier, vol. 181(1), pages 139-155, August.
    4. Thompson, Gary M. & Goodale, John C., 2006. "Variable employee productivity in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 170(2), pages 376-390, April.

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