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Factors critical to a successful ERP implementation: evidence from an emerging economy

Author

Listed:
  • Alba Demneri KRUJA

    (Epoka University,Faculty of Economics and Administrative Sciences,Tirana,Albania)

  • Amelia BULLARI

    (Epoka University,Faculty of Architecture and Engineering,Tirana,Albania)

Abstract

This research aims to assess factors critical to successful implementation of enterprise resource planning (ERP) systems in emerging economies. Method: An exploratory case study design using semi-structured interviews as a data collection technique was employed. Results: This study offers valuable findings for the Albanian ERP market using a qualitative research design. ERP initiatives receive significant investment to improve the overall company’s performance. Implementing ERP systems has the potential to provide benefits such: as reduced inventory costs, improved data sharing process among departmental units, real-time data reporting in a single source of information. Therefore, it is critical to assess past, present, and future performance to determine whether these investments are beneficial or not for the company. Despite the benefits of ERP system implementation, organizations may experience serious challenges during the process, and the risk of project partial failure is high. Originality: This research has implications as it provides a set of critical success factors (CSFs) that are applicable in Albania to companies wishing to implement ERP, but at the same time also for traders and consultants. Recognizing these factors will result in a more seamless implementation path.

Suggested Citation

  • Alba Demneri KRUJA & Amelia BULLARI, 2024. "Factors critical to a successful ERP implementation: evidence from an emerging economy," Romanian Journal of Economics, Institute of National Economy, vol. 59(2(68)), pages 84-94, December.
    • Handle: RePEc:ine:journl:v:59:y:2024:i:68:p:84-94
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    ERP systems; CSF; construction industry; emerging economies;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L61 - Industrial Organization - - Industry Studies: Manufacturing - - - Metals and Metal Products; Cement; Glass; Ceramics
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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