The development of innovative technologies in the vitivinicultural sector[Factors critical to a successful ERP implementation: evidence from an emerging economy]

This research aims to assess factors critical to successful implementation of enterprise resource planning (ERP) systems in emerging economies. Method: An exploratory case study design using semi-structured interviews as a data collection technique was employed. Results: This study offers valuable findings for the Albanian ERP market using a qualitative research design. ERP initiatives receive significant investment to improve the overall company’s performance. Implementing ERP systems has the potential to provide benefits such: as reduced inventory costs, improved data sharing process among departmental units, real-time data reporting in a single source of information. Therefore, it is critical to assess past, present, and future performance to determine whether these investments are beneficial or not for the company. Despite the benefits of ERP system implementation, organizations may experience serious challenges during the process, and the risk of project partial failure is high. Originality: This research has implications as it provides a set of critical success factors (CSFs) that are applicable in Albania to companies wishing to implement ERP, but at the same time also for traders and consultants. Recognizing these factors will result in a more seamless implementation path.