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Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts

Author

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  • J. Stephanie Collins

    (Northeastern University, USA)

  • Robert A. Millen

    (Northeastern University, USA)

Abstract

Outsourcing is one of the most widely discussed topics in information systems today. Yet, in spite of a number of articles describing the experiences of individual firms, little is known about outsourcing in general. To address this, a survey was mailed to the CIO (or equivalent) of the 500 largest industrial firms in the United States. The results from the 110 responses received indicate the extent and effects of outsourcing among users of such services. The survey also collected data about the outsourcing plans of nonusers. The survey provided information about the planning and implementation issues encountered, benefits achieved, and impact on performance. This study is a benchmark of current outsourcing practice. In addition, this study tests some commonly accepted assumptions about the reasons for outsourcing, and the effects of outsourcing on the firm

Suggested Citation

  • J. Stephanie Collins & Robert A. Millen, 1995. "Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts," Information Resources Management Journal (IRMJ), IGI Global, vol. 8(1), pages 5-14, January.
    • Handle: RePEc:igg:rmj000:v:8:y:1995:i:1:p:5-14
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.1995010101
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    Citations

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    Cited by:

    1. Shannon W. Anderson & Henri C. Dekker, 2005. "Management Control for Market Transactions: The Relation Between Transaction Characteristics, Incomplete Contract Design, and Subsequent Performance," Management Science, INFORMS, vol. 51(12), pages 1734-1752, December.
    2. Yong-Mi Kim & Hee Joon Song, 2001. "Determinants of Information Systems (IS) Outsourcing in City Government," International Review of Public Administration, Taylor & Francis Journals, vol. 6(2), pages 103-113, December.
    3. Gonzalez, Reyes & Gasco, Jose & Llopis, Juan, 2005. "Information systems outsourcing reasons in the largest Spanish firms," International Journal of Information Management, Elsevier, vol. 25(2), pages 117-136.
    4. Nigel Wadeson, 1999. "Two-way Communication Costs and the Boundaries of the Firm," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 6(3), pages 301-329.

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