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User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model

Author

Listed:
  • Tanya McGill

    (Murdoch University, Australia)

  • Valerie Hobbs

    (Murdoch University, Australia)

  • Jane Klobas

    (Australia and Universita Bocconi, Italy)

Abstract

DeLone and McLean’s (1992) model of information systems success has received much attention amongst researchers. This study provides the first empirical test of an adaptation of DeLone and McLean’s model in the user-developed application domain. The model tested was only partially supported by the data. Of the nine hypothesized relationships tested, four were found to be significant and the remainder not significant. The model provided strong support for the relationships between perceived system quality and user satisfaction, perceived information quality and user satisfaction, user satisfaction and intended use, and user satisfaction and perceived individual impact. This study indicates that user perceptions of information systems success play a significant role in the user-developed application domain. There was, however, no relationship between user developers’ perceptions of system quality and independent experts’ evaluations, and user ratings of individual impact were not associated with organizational impact measured as company performance in a business simulation. Further research is required to understand the relationship between user perceptions of IS success and objective measures of success, and to provide a model of IS success appropriate to end user development.

Suggested Citation

  • Tanya McGill & Valerie Hobbs & Jane Klobas, 2003. "User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model," Information Resources Management Journal (IRMJ), IGI Global, vol. 16(1), pages 24-45, January.
    • Handle: RePEc:igg:rmj000:v:16:y:2003:i:1:p:24-45
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    Cited by:

    1. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 0. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
    2. Wankhede ABHA, 2018. "Evaluating the Effect of Digitalization on the Sales Force of Pharmaceutical Industry," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 21-29.
    3. Arfan Shahzad & Rohail Hassan & Adejare Yusuff Aremu & Arsalan Hussain & Rab Nawaz Lodhi, 2021. "Effects of COVID-19 in E-learning on higher education institution students: the group comparison between male and female," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(3), pages 805-826, June.
    4. Ugljesa Marjanovic & Milan Delić & Bojan Lalic, 2016. "Developing a model to assess the success of e-learning systems: evidence from a manufacturing company in transitional economy," Information Systems and e-Business Management, Springer, vol. 14(2), pages 253-272, May.
    5. I Gusti Ayu Nyoman Budiasih, 2017. "Impact of Tri Hita Karana Culture on the Use of Accounting Information Systems and User Satisfaction as the Expression of Information System Success," GATR Journals afr142, Global Academy of Training and Research (GATR) Enterprise.
    6. Peters, Twan & Işık, Öykü & Tona, Olgerta & Popovič, Aleš, 2016. "How system quality influences mobile BI use: The mediating role of engagement," International Journal of Information Management, Elsevier, vol. 36(5), pages 773-783.
    7. Poornima Panduranga Kundapur & Lewlyn Lester Raj Rodrigues, 2017. "Analysis of a Theoretical KMS Model Implementation in the Indian IT Sector Using PLS-SEM," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 1-24, March.
    8. Sunil Meshram & Salma Ahmed, 2019. "Identification & Examination of Critical Success Factor for Projects: A Case Study of Tamil Nadu Geographical Information System (TNGIS)," Metamorphosis: A Journal of Management Research, , vol. 18(2), pages 119-129, December.
    9. Floropoulos, Jordan & Spathis, Charalambos & Halvatzis, Dimitrios & Tsipouridou, Maria, 2010. "Measuring the success of the Greek Taxation Information System," International Journal of Information Management, Elsevier, vol. 30(1), pages 47-56.
    10. Dandes Rifa* & Siti Rahmi & Daniati Puttri, 2018. "Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 659-664:2.
    11. Hou, Chung-Kuang, 2012. "Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry," International Journal of Information Management, Elsevier, vol. 32(6), pages 560-573.
    12. Marya Wani & Vishnupriya Raghavan & Dolphy Abraham & Virginia Kleist, 2017. "Beyond utilitarian factors: User experience and travel company website successes," Information Systems Frontiers, Springer, vol. 19(4), pages 769-785, August.
    13. Yan chao Shi & Un-Kon Lee, 2021. "The Impact of Restaurant Recommendation Information and Recommendation Agent in the Tourism Website on the Satisfaction, Continuous Usage, and Destination Visit Intention," SAGE Open, , vol. 11(4), pages 21582440211, November.
    14. Iqbal Yulizar Mukti & Maria E. Iacob & Adina Aldea & Rajesri Govindaraju & Jos Hillegersberg, 2022. "Defining Rural Smartness and Its Impact: A Systematic Literature Review," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 956-1007, June.
    15. Sri Dewi Anggadini, 2015. "The Effect of Top Management Support and Internal Control of the Accounting Information Systems Quality and Its Implications on the Accounting Information Quality," Information Management and Business Review, AMH International, vol. 7(3), pages 93-102.
    16. Shinta Rahma Diana & Ida Musdafia Ibrahim, 2020. "Intangible economic benefit of remote sensing data in Indonesia," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(7), pages 150-159, December.
    17. Seren Başaran & Kowther Abdikarin Hussein, 2023. "Determinants of University Students’ Intention to Use Video Conferencing Tools during COVID-19 Pandemic: Case of Somalia," Sustainability, MDPI, vol. 15(3), pages 1-22, January.
    18. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    19. Dodik Ariyanto & Ayu Aryista Dewi & Henny Triyana Hasibuan & Rizky Bagus Paramadani, 2022. "The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System," Sustainability, MDPI, vol. 14(7), pages 1-18, March.

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