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Impact of User Satisfaction and Trust on Virtual Team Members

Author

Listed:
  • Steven A. Morris

    (Middle Tennessee State University, USA)

  • Thomas E. Marshall

    (Auburn University, USA)

  • R. Kelly Rainer Jr.

    (Auburn University, USA)

Abstract

Pressured by the growing need for fast response times, mass customization, and globalization, many organizations are turning to flexible organizational forms, such as virtual teams. Virtual teams consist of cooperative relationships supported by information technology to overcome limitations of time and/or location. Virtual teams require their members to rely heavily on the use of information technology and trust in coworkers. This study investigates the impacts that the reliance on information technology (operationalized in our study via the user satisfaction construct) and trust have on the job satisfaction of virtual team members. The study findings reveal that both user satisfaction and trust are positively related to job satisfaction in virtual teams, while system use was not found to play a significant role. These findings emphasize that organizations seeking the benefits of flexible, IT-enabled virtual teams must consider both the level of trust among colleagues, and the users’ satisfaction with the information technology on which virtual teams rely.

Suggested Citation

  • Steven A. Morris & Thomas E. Marshall & R. Kelly Rainer Jr., 2002. "Impact of User Satisfaction and Trust on Virtual Team Members," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(2), pages 22-30, April.
    • Handle: RePEc:igg:rmj000:v:15:y:2002:i:2:p:22-30
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    Cited by:

    1. Nabila JAWADI, 2014. "Developpement De La Confiance Dans Les Equipes Virtuelles : Analyse Des Effets Des Comportements De Communication," Working Papers 2014-344, Department of Research, Ipag Business School.
    2. Yi Cui & Jian Mou & Jason Cohen & Yanping Liu, 2019. "Understanding information system success model and valence framework in sellers’ acceptance of cross-border e-commerce: a sequential multi-method approach," Electronic Commerce Research, Springer, vol. 19(4), pages 885-914, December.
    3. Jeewon Cho & Insu Park, 2022. "Does Information Systems Support for Creativity Enhance Effective Information Systems Use and Job Satisfaction in Virtual Work?," Information Systems Frontiers, Springer, vol. 24(6), pages 1865-1886, December.
    4. Marshall, Thomas E. & Drum, Dawna & Morris, Steven & Lambert, Sherwood Lane, 2021. "Leveraging research within a pedagogical protocol for enhanced integrated-competency student learning," Journal of Accounting Education, Elsevier, vol. 56(C).

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