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Examining the Awareness and Persuasive Effects of Online WOM

Author

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  • Irina Grinberg

    (Office of Institutional Planning and Research, University of Florida, Gainesville, FL, USA)

  • Sanjib Bhuyan

    (Rutgers University, New Brunswick, NJ, USA)

  • Yanhong Jin

    (Rutgers University, New Brunswick, NJ, USA)

  • Lei Wang

    (Rutgers University, New Brunswick, NJ, USA)

Abstract

This study addresses a growing trend in how consumers obtain and use information prior to making their online purchasing decisions. Specifically, the authors investigate the relationship between online word-of-mouth (WOM, i.e., customer reviews and ratings) and sales (as measured by Amazon “ranks”) for different product categories. Using data collected from Amazon, the authors find that online WOM metrics and social media impact consumer purchase decisions through awareness and persuasion. From a managerial standpoint, these findings suggest that businesses should use ratings, reviews, and social media to build awareness about their products and influence purchase decisions. Future research in online WOM and sales outcomes for product categories should control for advertising and product heterogeneity within categories, as well as incorporate social media metrics, review text, and review length.

Suggested Citation

  • Irina Grinberg & Sanjib Bhuyan & Yanhong Jin & Lei Wang, 2015. "Examining the Awareness and Persuasive Effects of Online WOM," International Journal of Online Marketing (IJOM), IGI Global, vol. 5(1), pages 1-19, January.
    • Handle: RePEc:igg:jom000:v:5:y:2015:i:1:p:1-19
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJOM.2015010101
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    Cited by:

    1. Kim, Da Yeon & Kim, Sang Yong, 2022. "The impact of customer-generated evaluation information on sales in online platform-based markets," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).

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