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Lessons Learned During a Decade of ERP Experience: A Case Study

Author

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  • Kristi Wenrich

    (Pennsylvania State University at Great Valley, USA)

  • Norita Ahmad

    (American University of Sharjah, UAE)

Abstract

Enterprise Resource Planning (ERP) literature concentrates on critical success factors for implementation. More recently, published work relates to ERP maintenance and upgrade practices. In papers concerning all phases of the ERP lifecycle, researchers commonly gather material via case studies of organizations comparatively new to ERP implementation, maintenance, or upgrade projects. This article uses a literature review detailing critical success factors and best practices during all phases of the ERP lifecycle to frame a case study on a large company with a decade of experience in supporting an ERP system through implementation, two major upgrades, one major domestic business merger, and two international business acquisitions. This article catalogs the company’s departures and concurrences with the published best practices and success factors over time, as well as the positive and negative consequences of its decisions. The company’s experience shows that straying from generally accepted best practices can lead to a successful outcome, and that portraying some success factors too well can exacerbate problems in other areas.

Suggested Citation

  • Kristi Wenrich & Norita Ahmad, 2009. "Lessons Learned During a Decade of ERP Experience: A Case Study," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 5(1), pages 55-73, January.
    • Handle: RePEc:igg:jeis00:v:5:y:2009:i:1:p:55-73
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    Cited by:

    1. Escobar-Rodríguez, Tomás & Bartual-Sopena, Lourdes, 2015. "Impact of cultural factors on attitude toward using ERP systems in public hospitals," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 18(2), pages 127-137.
    2. Viorel - Costin Banta, 2019. "Sap Rollout Implementation Inside Production And Distribution Company. Client Satisfaction Survey. A Case Study," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 1(47), pages 5-10, November.
    3. Ruivo, Pedro & Oliveira, Tiago & Neto, Miguel, 2014. "Examine ERP post-implementation stages of use and value: Empirical evidence from Portuguese SMEs," International Journal of Accounting Information Systems, Elsevier, vol. 15(2), pages 166-184.
    4. Hokey Min, 2022. "Developing a smart port architecture and essential elements in the era of Industry 4.0," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 24(2), pages 189-207, June.

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