IDEAS home Printed from https://ideas.repec.org/a/aio/aucsse/v1y2019i47p5-10.html
   My bibliography  Save this article

Sap Rollout Implementation Inside Production And Distribution Company. Client Satisfaction Survey. A Case Study

Author

Listed:
  • Viorel - Costin Banta

    (The Bucharest University of Economic Studies Faculty of Accounting and Management Information Systems)

Abstract

ERP (Enterprise Resource Planning) systems are currently, the most widely used information systems, that help to define and integrate existing functionalities in a large company. ERP implementation required, over time, the development of complex projects (infrastructure, software, peripheral equipment change) that required the best organization, time, money and resources as capable as possible to cope with such change. Throughout the implementation of the implementation project, several studies have to be reported to the management, so as to make a clear account of the evolution and the degree of satisfaction of the different types of participants on the project along the its evolution. The author wishes to make an account of the answers he has gathered during the study, from those who participated in the implementation of the project, from the client. The company that has implemented SAP will be the subject of another study. The author's wish was to see, on project phases, what degree of satisfaction the client had, depending on the degree of understanding of the project, as well as its complexity, as well as the way of collaboration with the supplier.

Suggested Citation

  • Viorel - Costin Banta, 2019. "Sap Rollout Implementation Inside Production And Distribution Company. Client Satisfaction Survey. A Case Study," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 1(47), pages 5-10, November.
    • Handle: RePEc:aio:aucsse:v:1:y:2019:i:47:p:5-10
    as

    Download full text from publisher

    File URL: http://feaa.ucv.ro/annals/v1_2019/001.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kristi Wenrich & Norita Ahmad, 2009. "Lessons Learned During a Decade of ERP Experience: A Case Study," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 5(1), pages 55-73, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hokey Min, 2022. "Developing a smart port architecture and essential elements in the era of Industry 4.0," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 24(2), pages 189-207, June.
    2. Ruivo, Pedro & Oliveira, Tiago & Neto, Miguel, 2014. "Examine ERP post-implementation stages of use and value: Empirical evidence from Portuguese SMEs," International Journal of Accounting Information Systems, Elsevier, vol. 15(2), pages 166-184.
    3. Escobar-Rodríguez, Tomás & Bartual-Sopena, Lourdes, 2015. "Impact of cultural factors on attitude toward using ERP systems in public hospitals," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 18(2), pages 127-137.

    More about this item

    Keywords

    Organizational support; ERP - Enterprise Resource Planning; Techology acceptance model; Production; Rollout; SAP; Implementation; resurce-based view;
    All these keywords.

    JEL classification:

    • C61 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Optimization Techniques; Programming Models; Dynamic Analysis
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • Y10 - Miscellaneous Categories - - Data: Tables and Charts - - - Data: Tables and Charts

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aio:aucsse:v:1:y:2019:i:47:p:5-10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Anca Bandoi (email available below). General contact details of provider: https://edirc.repec.org/data/fecraro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.