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Creating and Validating an Information Quality Scale for E-Commerce Platforms

Author

Listed:
  • Chung-Tzer Liu

    (Soochow University, Taiwan)

  • Yi Maggie Guo

    (University of Michigan, Dearborn, USA)

  • Jo-Li Hsu

    (Soochow University, Taiwan)

Abstract

The rise of e-commerce technology has transformed the traditional retail industry. This study proposes and validates an information quality scale suitable for e-commerce platforms. The scale consists of four dimensions—content validity, information scope, presentation quality, and hedonic quality—and 16 questions. Data analysis results support the second-order structure of information quality. The quality of information on e-commerce platforms has a significant positive impact on consumer behavioral intentions. Thus, operators of e-commerce platforms can improve the competitiveness and sustainability of these platforms by improving the quality of information.

Suggested Citation

  • Chung-Tzer Liu & Yi Maggie Guo & Jo-Li Hsu, 2023. "Creating and Validating an Information Quality Scale for E-Commerce Platforms," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 21(1), pages 1-28, January.
    • Handle: RePEc:igg:jeco00:v:21:y:2023:i:1:p:1-28
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/JECO.327350
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    References listed on IDEAS

    as
    1. Ofer Arazy & Rick Kopak, 2011. "On the measurability of information quality," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(1), pages 89-99, January.
    2. Ofer Arazy & Rick Kopak, 2011. "On the measurability of information quality," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(1), pages 89-99, January.
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