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Framing ERP Success from an Information Systems Failure Perspective: A Measurement Endeavor

Author

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  • Pierluigi Zerbino

    (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy)

  • Davide Aloini

    (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy)

  • Riccardo Dulmin

    (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy)

  • Valeria Mininno

    (University of Pisa, Department of Energy, Systems, Territory, and Construction Engineering, Pisa, Italy)

Abstract

To the best of our knowledge, extant definitions of Enterprise Resource Planning (ERP) success are not comprehensive, and they do not address all of the most relevant dimensions of this complex issue. Consequently, current ERP success models may lead to deceptive evaluations. Through a rigorous logical shift starting from IS failure, and diverging from classical project management approaches, this paper attempts to define ERP success by means of four factors: Process, Correspondence, Interaction, and Expectation. Results formally integrates the literature gaps and enable the future definition of appropriate measurement items that could steer management practices towards a sounder approach to ERP success.

Suggested Citation

  • Pierluigi Zerbino & Davide Aloini & Riccardo Dulmin & Valeria Mininno, 2017. "Framing ERP Success from an Information Systems Failure Perspective: A Measurement Endeavor," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 15(2), pages 31-47, April.
    • Handle: RePEc:igg:jeco00:v:15:y:2017:i:2:p:31-47
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    Cited by:

    1. Mohammed Ali & Farag Edghiem & Eman Saleh Alkhalifah, 2023. "Cultural Challenges of ERP Implementation in Middle-Eastern Oil & Gas Sector: An Action Research Approach," Systemic Practice and Action Research, Springer, vol. 36(1), pages 111-140, February.
    2. Waleed A. Hammood & Ruzaini Abdullah Arshah & Salwana Mohamad Asmara & Hussam Al Halbusi & Omar A. Hammood & Salem Al Abri, 2021. "A Systematic Review on Flood Early Warning and Response System (FEWRS): A Deep Review and Analysis," Sustainability, MDPI, vol. 13(1), pages 1-24, January.

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