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Factors Affecting Continuance Intention of M-Government: An Empirical Study

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  • Thamer Alshammari

    (Saudi Electronic University, Saudi Arabia)

Abstract

Mobile government (m-government) can potentially provide substantial benefits. Nonetheless, the low level of use has prevented realizing the potential benefits of m-government. As a result, researchers have studied the factors affecting the acceptance of m-government. However, to date, no study has empirically investigated the factors affecting the continuance intention of using m-government. This article argues that investigating these factors will provide a greater insight into why the potential benefits have not been realized. The theoretical foundation of the proposed model builds on the expectation-confirmation model, information system success model, and the external factor trust. This study has adopted a quantitative methodology and conducted an online questionnaire. The data were collected from 553 m-government users in Saudi Arabia, who have used multiple m-government services. The results show that the proposed model has the capability to identify the factors affecting the continuance intention in m-government context.

Suggested Citation

  • Thamer Alshammari, 2023. "Factors Affecting Continuance Intention of M-Government: An Empirical Study," International Journal of E-Business Research (IJEBR), IGI Global, vol. 19(1), pages 1-23, January.
    • Handle: RePEc:igg:jebr00:v:19:y:2023:i:1:p:1-23
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    References listed on IDEAS

    as
    1. Dalal Bamufleh & Amani Saud Alshamari & Asrar Saud Alsobhi & Hanan Hisham Ezzi & Waad Sultan Alruhaili, 2021. "Exploring Public Attitudes toward E-Government Health Applications Used During the COVID-19 Pandemic: Evidence from Saudi Arabia," Computer and Information Science, Canadian Center of Science and Education, vol. 14(3), pages 1-1, August.
    2. Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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