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Modeling the Critical Success Factors for Business Intelligence Implementation: An ISM Approach

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  • Kanika Chaudhry

    (Guru Gobind Singh Indraprashta University, New Delhi, India)

  • Sanjay Dhingra

    (Guru Gobind Singh Indraprashta University, New Delhi, India)

Abstract

Business intelligence (BI) helps organizations to make better and quicker decisions. The primary requirement, as per previous studies, for any successful BI implementation in an organization and its' stakeholders, is to understand and pay heed to the vital issues and factors governing it. The objective of this study is, thus, to analyze the various critical success factors (CSF’s) for Business Intelligence Implementation, in context to the Indian sub-continent. In this qualitative study, the CSF’s for BI implementation are classified, through the review of the literature and to identify the relationship among the CSF's, Interpretive Structural Modeling (ISM) is applied along with MICMAC classification method. The ISM approach's outcome shows that management support and business goal alignment are the most significant driving factors for implementing BI. These findings may help recognize the crucial facts that affect the firms adopting BI in India and give some insights for other countries

Suggested Citation

  • Kanika Chaudhry & Sanjay Dhingra, 2021. "Modeling the Critical Success Factors for Business Intelligence Implementation: An ISM Approach," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 12(2), pages 1-21, July.
    • Handle: RePEc:igg:jbir00:v:12:y:2021:i:2:p:1-21
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJBIR.20210701.oa3
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    References listed on IDEAS

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    1. Vukšić, Vesna Bosilj & Bach, Mirjana Pejić & Popovič, Aleš, 2013. "Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration," International Journal of Information Management, Elsevier, vol. 33(4), pages 613-619.
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    Cited by:

    1. Klaudia Hillebrandt-Szymanska & Dorota Piotrowska & Artur Blaszczyk & Jakub Statucki, 2023. "Strategic Insights: Navigating Business Intelligence Implementation - Phases, Tasks, and Risks: A Case Study on an International Manufacturing Company," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 865-888.

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