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An integrated network model for performance management: a focus on healthcare organisations

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  • Gabriella Marcarelli

Abstract

Multricriteria methods provide the decision maker with a tool to analyse complex problems involving several conflicting factors and stakeholders. This paper highlights the advantages of a multicriteria approach, paying a specific attention to the analytic network process (ANP), for performance management. The ANP may support the manager of an organisation to evaluate performances by taking into account all the perspectives typical of the balanced scorecard (BSC) approach and providing a mathematical model to manage performance. The use of ANP and BSC in an integrated network model (INM), beyond the determination of the weights to assign to perspectives, objectives and metrics, allows to evaluate the cause-effect relationships between these elements, derive performance indices for the elements of the network, analyse the effect of a decision and prioritise the areas requiring improvement. In particular, this paper focuses on the application of the INM to a public healthcare organisation.

Suggested Citation

  • Gabriella Marcarelli, 2018. "An integrated network model for performance management: a focus on healthcare organisations," International Journal of Managerial and Financial Accounting, Inderscience Enterprises Ltd, vol. 10(2), pages 163-180.
    • Handle: RePEc:ids:injmfa:v:10:y:2018:i:2:p:163-180
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    Cited by:

    1. Attari, Mahdi Yousfi Nejad & Moslemi Beirami, Ali Asghar & Ala, Ali & Jami, Ensiye Neyshabouri, 2023. "Resolving the practical factors in the healthcare system management by considering a combine approach of AHP and ANP methods," Evaluation and Program Planning, Elsevier, vol. 100(C).
    2. Ratapol Wudhikarn & Danaitun Pongpatcharatorntep, 2022. "An Improved Intellectual Capital Management Method for Selecting and Prioritizing Intangible-Related Aspects: A Case Study of Small Enterprise in Thailand," Mathematics, MDPI, vol. 10(4), pages 1-23, February.

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