IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v50y2025i2p219-245.html
   My bibliography  Save this article

Development and validation of business excellence framework for Indian service MSMEs

Author

Listed:
  • P.M. Unnikrishnan
  • Jyoti Tikoria
  • Arun Kumar Agariya

Abstract

In today's highly dynamic business environment, excellence is the key to the success of any business. Business excellence is the consolidation of excellence in products, services, work culture, management, and leadership. Business excellence models are crucial in promoting and assisting organisations in achieving enhanced performance. Achieving business excellence is important for micro, small and medium enterprises (MSMEs), as the MSME sector contributes significantly to a country's economic growth and prosperity. This study aims to understand the current status of business excellence implementation in Indian service MSMEs for developing a simple business excellence framework specifically for Indian service MSMEs. This study suggests a unique business excellence framework for service MSMEs by identifying the success factors of business excellence from the perspective of service MSMEs. The proposed business excellence framework is a simple hands-on model which service MSMEs can seamlessly implement in their organisations and reaps the benefits in a short period.

Suggested Citation

  • P.M. Unnikrishnan & Jyoti Tikoria & Arun Kumar Agariya, 2025. "Development and validation of business excellence framework for Indian service MSMEs," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 50(2), pages 219-245.
    • Handle: RePEc:ids:ijsoma:v:50:y:2025:i:2:p:219-245
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=144480
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:50:y:2025:i:2:p:219-245. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.