IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v50y2025i1p1-22.html
   My bibliography  Save this article

Global financial services and its related technology usage

Author

Listed:
  • Alan D. Smith
  • Stanko Racic

Abstract

A major global study was undertaken that included 20 markets and over 22,000 online interviews. The survey results were initially reported in percentages, which were used as a basis for analysis. The basic finding was that on average 1 in 3 digitally active consumers use two or more FinTech services. That is significant enough to suggest that such technology has reached early mass adoption. A common assumption is that FinTech firms struggle to translate innovation and great customer experience into meaningful numbers. The initial findings reflect considerable consumer appetite for new and innovative financial service products that take advantage of new consumer technologies, such as mobile and cloud.

Suggested Citation

  • Alan D. Smith & Stanko Racic, 2025. "Global financial services and its related technology usage," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 50(1), pages 1-22.
    • Handle: RePEc:ids:ijsoma:v:50:y:2025:i:1:p:1-22
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=144183
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:50:y:2025:i:1:p:1-22. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.