IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v4y2008i1p56-71.html
   My bibliography  Save this article

Evaluating information management in an insurance company by simulation: a case study

Author

Listed:
  • Hongze Ma
  • Tuija Mantyniemi

Abstract

Information collection is one of the main operations in an insurance company. Normally, the company mainly concentrates on introducing advanced information technologies to achieve greater efficiency. However, the impact of applying such new technologies and the information management in an insurance company are rarely evaluated quantitatively. This may result in improper utilisation of the new technologies, and cause additional information cost. To improve the information management in the case insurance company If P & C Insurance Company Ltd. (IF), in this paper, a simulation model is built for the information flow of the claim-handling process. In this model, the following issues are studied: What is the resulting information cost and time when the company receives documents via different means? What is the significance if the company can reduce the amount of information received for handling a claim? By analysing the simulation results, suggestions on improving the information management in IF are provided.

Suggested Citation

  • Hongze Ma & Tuija Mantyniemi, 2008. "Evaluating information management in an insurance company by simulation: a case study," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 4(1), pages 56-71.
    • Handle: RePEc:ids:ijsoma:v:4:y:2008:i:1:p:56-71
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=15940
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:4:y:2008:i:1:p:56-71. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.