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Quality attributes in services for social community centres: a systematic review of the literature

Author

Listed:
  • Bruna Keila Macieira Santos
  • Pablo Aurélio Lacerda de Almeida Pinto
  • Fagner José Coutinho de Melo

Abstract

This paper aims to identify the dimensions and attributes for assessing the quality of services in community social centres through a systematic review of the literature. A systematic review of the literature was conducted using the Web of Science and Scopus databases, with a timeframe from 2017 to 2021. The search results showed a compendium of 23 relevant papers. The results point to different approaches that highlight the importance of the theme, helping to identify an important gap in the literature. Ten dimensions and 43 relevant attributes were listed, with appropriate framing for the research. This paper contributes with significant information for public agents, civil society, and educators, encouraging a sequence of research on the subject in search of strengthening, expanding such initiatives.

Suggested Citation

  • Bruna Keila Macieira Santos & Pablo Aurélio Lacerda de Almeida Pinto & Fagner José Coutinho de Melo, 2024. "Quality attributes in services for social community centres: a systematic review of the literature," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 49(2), pages 137-160.
    • Handle: RePEc:ids:ijsoma:v:49:y:2024:i:2:p:137-160
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