IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v48y2024i3p409-423.html
   My bibliography  Save this article

An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model

Author

Listed:
  • Jignesh Bhatt
  • Prakashkumar Patel
  • Hardik Bhadeshiya
  • Baxiskumar Patel

Abstract

The sudden outbreak of COVID-19 worldwide at the end of March 2020 has forced almost all academic institutions, including higher education institutions, to resort to an online mode of education, which directly affected the quality of education. The present research investigates online education performance in government v/s self-aided higher education institutes during the COVID-19 outbreak by applying the SERVQUAL model. The data from the students at various universities were collected through an online survey method. The Mann-Whitney U, Wilcoxon W, and Z tests were applied across the gender in government and self-aided educational institutions. It has been found that most of the students were highly satisfied with the online mode of education. The tested hypothesised model fits poorly on the sample data, and some modifications are required to use the same in future.

Suggested Citation

  • Jignesh Bhatt & Prakashkumar Patel & Hardik Bhadeshiya & Baxiskumar Patel, 2024. "An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 48(3), pages 409-423.
    • Handle: RePEc:ids:ijsoma:v:48:y:2024:i:3:p:409-423
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=139246
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:48:y:2024:i:3:p:409-423. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.