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Readiness assessment for change in primary healthcare due to COVID-19 pandemic

Author

Listed:
  • Albi Thomas
  • M. Suresh

Abstract

The primary objective of this paper is to develop an assessment framework for readiness for change in Primary Healthcare due to the COVID-19 pandemic in order to improve daily routine operations. The conceptual framework is developed with three enablers, ten criteria and 58 attributes. Multi-grade fuzzy is used for readiness assessment and an importance performance analysis (IPA) approach is used for classification of attributes. The readiness index of the case primary health centre is nine and also 13 weaker attributes were identified to improve the index further. This assessment framework will help the healthcare managers to increase the readiness level for change in their operations to face the COVID-19 challenges.

Suggested Citation

  • Albi Thomas & M. Suresh, 2023. "Readiness assessment for change in primary healthcare due to COVID-19 pandemic," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 45(4), pages 552-568.
    • Handle: RePEc:ids:ijsoma:v:45:y:2023:i:4:p:552-568
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