IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v18y2014i2p159-178.html
   My bibliography  Save this article

A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments

Author

Listed:
  • Andrea Chiarini
  • Emidia Vagnoni

Abstract

The main objective of this paper is to investigate how a group of companies, which are committed to process improvement by means of Total Quality Management (TQM), Lean Six Sigma and ISO 9001, have developed an audit pattern for improving the efficiency and effectiveness of shop-floor processes. Interesting findings show a precise audit pattern based on seven categories. The categories describe the processes that should be audited and key elements related. Furthermore, the categories are related to auditors skills, management of check-lists and scheduling, internal communication and reporting to management. This pattern is compared with the more formal audit pattern used for evaluating compliance with the ISO 9001 standard. The found pattern is particularly suitable for production consultants and managers who want to improve the efficiency and effectiveness of processes as well as audit managers. This research proposes an original and novel way for improving business performances through shop-floor audits.

Suggested Citation

  • Andrea Chiarini & Emidia Vagnoni, 2014. "A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 18(2), pages 159-178.
    • Handle: RePEc:ids:ijsoma:v:18:y:2014:i:2:p:159-178
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=61999
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Eva Jordan & Janez Kušar & Lidija Rihar & Tomaž Berlec, 2019. "Portfolio analysis of a Lean Six Sigma production process," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 27(3), pages 797-813, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:18:y:2014:i:2:p:159-178. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.