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Using system dynamics to better understand quality management in the construction industry

Author

Listed:
  • Anna Hulda Olafsdottir
  • Harald Sverdrup
  • Gunnar Stefansson
  • Helgi Thor Ingason

Abstract

System dynamics was applied to evaluate the use of quality management in the construction industry. Results were reached with the following: 1) a background study; 2) group model building; 3) a case study of a construction project; 4) a simulation model. The main objective of the study is to assist in minimising the total quality cost for a construction project with the holistic approach system dynamics offer. The model offers a unique contribution to the possibility to be adapted to other projects. It can then be used to minimise cost with suggested dynamic policies. To the best of the authors' knowledge, the current study is the first to offer a system dynamics approach to evaluate the cost of quality in a construction project. The results give a link to the literature with a comparison between simulation outputs and Juran's (1988) graphical representation of the total cost of quality.

Suggested Citation

  • Anna Hulda Olafsdottir & Harald Sverdrup & Gunnar Stefansson & Helgi Thor Ingason, 2019. "Using system dynamics to better understand quality management in the construction industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 26(2), pages 223-245.
    • Handle: RePEc:ids:ijpqma:v:26:y:2019:i:2:p:223-245
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    Cited by:

    1. Sławomir Wawak & Žanesa Ljevo & Mladen Vukomanović, 2020. "Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review," Sustainability, MDPI, vol. 12(24), pages 1-25, December.

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