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Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study

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  • Ali Shaemi Barzoki
  • Ali Rezaei

Abstract

This study examines the relationships between perceived organisational support (POS), organisational citizenship behaviour (OCB) and organisational trust; and organisational trust with OCB and turnover intentions; and OCB with turnover intentions. The population under study was all experts from National Iranian Drilling Company among whom 158 questionnaires were distributed. Finally, 140 questionnaires were analysed. The methodology used in this study was correlation using structural equation model. Results showed that there is a negative significant relationship between POS, OCB and organisational trust and turnover intention. There is a positive significant relationship between POS, OCB and organisational trust. There is also a positive significant relationship between OCB and organisational trust. The indirect effect of organisational support is negative and significant on turnover intention. Since this effect is through organisational trust on turnover intention, the meditating role of organisational trust is supported in relation to the POS and turnover intention and also to the POS and OCB; the meditating role of OCB is supported in relation to organisational trust and turnover intention. Indirect effect of organisational socialisation is significant on cognitive empowerment. The results of PLS showed that the baseline model is supported.

Suggested Citation

  • Ali Shaemi Barzoki & Ali Rezaei, 2017. "Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(3), pages 273-299.
    • Handle: RePEc:ids:ijpqma:v:21:y:2017:i:3:p:273-299
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    Cited by:

    1. Desi Wahyuni & Muafi Muafi, 2021. "Effects of workplace loneliness and perceived organizational support towards intention to leave mediated by organizational commitment," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 01-16, June.

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