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Supplier relationship management capability in global supply management

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  • Katrina Lintukangas

Abstract

This study examines the elements of supplier relationship management (SRM) capability. The growing complexity of global supply chains and networks requires new skills and knowledge within the supply management function. By identifying and developing SRM capabilities firms can improve their supply management performance in global supply chains. The study is based on survey data collected from 100 Finnish firms. The results of the study indicate that the firms with organisational capability to manage supplier relationships: 1) have the ability to coordinate their supply chains effectively; 2) are committed to develop their relationships in collaboration with suppliers; 3) aim at trustful relations; 4) communicate actively with their suppliers; 5) follow valid supply processes.

Suggested Citation

  • Katrina Lintukangas, 2011. "Supplier relationship management capability in global supply management," International Journal of Procurement Management, Inderscience Enterprises Ltd, vol. 4(1), pages 1-19.
    • Handle: RePEc:ids:ijpman:v:4:y:2011:i:1:p:1-19
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    Cited by:

    1. Hanyu Zhu & Kailing Zhang & Gang Li & Lin Chen & Xijie Zhao, 2022. "Relationship Management Capability and Service Innovation Performance: The Joint-Effect of Relationship Learning and Competitive Intensity," Sustainability, MDPI, vol. 14(19), pages 1-22, September.
    2. Katrina Lintukangas & Jukka Hallikas & Anni‐Kaisa Kähkönen, 2015. "The Role of Green Supply Management in the Development of Sustainable Supply Chain," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 22(6), pages 321-333, November.

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