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A thorough analysis of ISO 9000 contribution to small and medium size enterprises: a comparison with large enterprises

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  • Katerina Gotzamani

Abstract

This paper presents the results of an empirical study on ISO 9000 contribution to certified Small and Medium-size Enterprises (SMEs) in the Greek industry. The paper starts with a summary of literature review on the particular problems and opportunities related to ISO 9000 certification and TQM adoption in the SMEs context. Then, the paper presents the results of an empirical survey in SMEs in the Greek industry. The survey reveals the motives that lead SMEs to ISO 9000 certification, their performance before and after certification in key quality management areas and the overall benefits that they achieved from ISO 9000 certification. The results in SMEs are then compared with those in larger enterprises that participated in the study, revealing interesting results about their differences and similarities. Finally, based on the results of the survey and the findings in literature review, the author discusses how SMEs should proceed after ISO 9000 certification.

Suggested Citation

  • Katerina Gotzamani, 2004. "A thorough analysis of ISO 9000 contribution to small and medium size enterprises: a comparison with large enterprises," International Journal of Management Practice, Inderscience Enterprises Ltd, vol. 1(1), pages 41-56.
    • Handle: RePEc:ids:ijmpra:v:1:y:2004:i:1:p:41-56
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    Cited by:

    1. Michael Mutingi & Ayon Chakraborty, 2021. "Quality Management Practices in Namibian SMEs: An Empirical Investigation," Global Business Review, International Management Institute, vol. 22(2), pages 381-395, April.

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