IDEAS home Printed from https://ideas.repec.org/a/ids/ijmpra/v17y2024i6p669-688.html
   My bibliography  Save this article

Assessing the mediating role of employee reciprocity in the link between organisational citizenship behaviour and key job attitudes

Author

Listed:
  • Dia Zeglat
  • Fayiz Shrafat
  • Jassim Al-Gasawneh

Abstract

The aim of this paper is to test the impact of organisational citizenship behaviour (OCB) on some key job attitudes that emerged in the service profit chain (SPC) model. To do so, this paper added employee reciprocity (EMREC) which emerged within the social exchange theory (SET) as a mediating factor. Empirical data was collected from 201 service companies using a cross-sectional approach. Smart PLS software was used to check data reliability and validity and to test hypotheses for paths using a structural equation modelling approach. The study findings support the key assumptions of the SPC model by confirming the direct impact of OCB on customer-oriented behaviour (COB) and employee retention (EMPRE). More importantly, this study supported the assumed role of employee reciprocity as a mediator in the link between OCB and some other key job attitudes.

Suggested Citation

  • Dia Zeglat & Fayiz Shrafat & Jassim Al-Gasawneh, 2024. "Assessing the mediating role of employee reciprocity in the link between organisational citizenship behaviour and key job attitudes," International Journal of Management Practice, Inderscience Enterprises Ltd, vol. 17(6), pages 669-688.
    • Handle: RePEc:ids:ijmpra:v:17:y:2024:i:6:p:669-688
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=142035
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmpra:v:17:y:2024:i:6:p:669-688. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=91 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.