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Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan's industries

Author

Listed:
  • Wen-Hsien Tsai
  • Shih-Wen Chien
  • Ping-Yu Hsu
  • Jun-Der Leu

Abstract

In this research, we aim at exploring the critical factors causing failure in the implementation of the enterprise resource planning (ERP) system. Relevant literature indicates the existence of critical failure factors (CFFs) in the implementation of ERP systems that support different organisation levels. As the CFFs do not go through data collection verification from the organisations that implement ERP systems, we endeavour to contribute to the ERP studies by presenting valid findings obtained from a survey on top management, ERP project managers, key users and end users from companies in Taiwan. Our results identify time frame and project management, personnel training and change management as the CFFs in the implementation of ERP systems in Taiwan. If firms can focus and improve on their management of these failure factors, they can increase the rate of success in the implementation of the ERP system.

Suggested Citation

  • Wen-Hsien Tsai & Shih-Wen Chien & Ping-Yu Hsu & Jun-Der Leu, 2005. "Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan's industries," International Journal of Management and Enterprise Development, Inderscience Enterprises Ltd, vol. 2(2), pages 219-239.
    • Handle: RePEc:ids:ijmede:v:2:y:2005:i:2:p:219-239
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    Cited by:

    1. Fox, Stephen, 2013. "The innovation big picture: Including effectiveness dependencies, efficiency dependencies, and potential negative effects within the framing of new technologies," Technology in Society, Elsevier, vol. 35(4), pages 306-314.

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