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Seeking interactions between patient satisfaction and efficiency in primary healthcare: cluster and DEA analysis

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  • Panagiotis Mitropoulos
  • Nikolaos Mastrogiannis
  • Ioannis Mitropoulos

Abstract

This study investigates efficiency and quality of care in primary healthcare centres. At first, we performed cluster analysis to group health centres by their level of quality based on user's experiences that were collected from a satisfaction survey over a representative sample of patients. Secondly, a DEA analysis was conducted by generating bootstrapped efficiency scores for each health centre, and then we regressed these scores on variables that represent clusters from certain dimensions of patient satisfaction. The results of this study indicate statistically significant relations of health centres' efficiency with several dimensions of patient satisfaction. More specifically we identified direct relations of efficiency with accessibility, lab services and facilities. On the other hand there exist inverse relationships of the health centres efficiency with patients' opinions regarding scheduling appointment and doctor services.

Suggested Citation

  • Panagiotis Mitropoulos & Nikolaos Mastrogiannis & Ioannis Mitropoulos, 2014. "Seeking interactions between patient satisfaction and efficiency in primary healthcare: cluster and DEA analysis," International Journal of Multicriteria Decision Making, Inderscience Enterprises Ltd, vol. 4(3), pages 234-251.
    • Handle: RePEc:ids:ijmcdm:v:4:y:2014:i:3:p:234-251
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    Citations

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    Cited by:

    1. Mansour Zarrin & Jan Schoenfelder & Jens O. Brunner, 2022. "Homogeneity and Best Practice Analyses in Hospital Performance Management: An Analytical Framework," Health Care Management Science, Springer, vol. 25(3), pages 406-425, September.
    2. Kohl, Sebastian & Brunner, Jens O., 2020. "Benchmarking the benchmarks – Comparing the accuracy of Data Envelopment Analysis models in constant returns to scale settings," European Journal of Operational Research, Elsevier, vol. 285(3), pages 1042-1057.
    3. Panagiotis Mitropoulos, 2021. "Production and quality performance of healthcare services in EU countries during the economic crisis," Operational Research, Springer, vol. 21(2), pages 857-873, June.
    4. Panagiotis Mitropoulos & Panagiotis D. Zervopoulos & Ioannis Mitropoulos, 2020. "Measuring performance in the presence of noisy data with targeted desirable levels: evidence from healthcare units," Annals of Operations Research, Springer, vol. 294(1), pages 537-566, November.

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