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Critical success factors of knowledge management implementation in higher learning institutions

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  • Mum Wai Yip
  • Alex Hou Hong Ng

Abstract

The main purpose of this study is to examine the relationship between the soft elements of critical success factors and perceived benefits of knowledge management (KM) in higher learning institutions which can lead to the development of the KM model for higher learning institutions. The outcomes of this study revealed that organisational culture and top management leadership have a positive relationship with the perceived benefits of KM. Nevertheless, education and training has a negative relationship with the perceived benefits of KM. On the other hand, the employee participation and empowerment through teamwork did not show any relationship with the perceived benefits of KM. The major findings of the study conclude that organisational culture and top management support have a positive relationship with perceived benefits of KM, while the opposite is true for employee participation and empowerment. In conclusion, organisations need to cultivate the right culture and leadership to embrace KM.

Suggested Citation

  • Mum Wai Yip & Alex Hou Hong Ng, 2019. "Critical success factors of knowledge management implementation in higher learning institutions," International Journal of Knowledge and Learning, Inderscience Enterprises Ltd, vol. 13(1), pages 45-65.
    • Handle: RePEc:ids:ijklea:v:13:y:2019:i:1:p:45-65
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    Cited by:

    1. Pavel Krpálek & Kateřina Berková & Andrea Kubišová & Katarína Krpálková Krelová & Dagmar Frendlovská & Daniela Spiesová, 2021. "Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development," Sustainability, MDPI, vol. 13(10), pages 1-17, May.
    2. Mohammed Ilyas, 2019. "Determining Critical Success Factors for Quality and Accreditation through Delphi Technique," International Journal of Higher Education, Sciedu Press, vol. 8(3), pages 148-148, June.

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