IDEAS home Printed from https://ideas.repec.org/a/ids/ijkbde/v9y2018i2p174-202.html
   My bibliography  Save this article

Impact of knowledge management and ICT on operational efficiency: an empirical study

Author

Listed:
  • Salama S. Al-Qubaisi
  • Mian M. Ajmal
  • Mehmood Khan

Abstract

The purpose of this study is to investigate the relationship between knowledge management practices (KMPs), information communication technology (ICT) and operational efficiency (OE) from financial perspective. Five hypotheses are developed with the help of literature review and are tested through the application of confirmatory factor analysis (CFA) in structural equation modelling (SEM). Altogether, 462 valid responses were collected from an oil and gas company in UAE. Four out of five KMPs have a significant relationship with OE. Also, ICT has been found to moderate the relationship between KMPs and OE. One KMP has shown an insignificant relationship with OE. The results also show that the standardised coefficients of these paths and the loadings of the indicators on their factors are all significant. A validity test shows strong evidence of the joint impact of KMPs and ICT on OE with the possible moderating impact of ICT on OE. One of the research limitations is the type of organisation under study. Future studies may include other industries such as manufacturing and construction.

Suggested Citation

  • Salama S. Al-Qubaisi & Mian M. Ajmal & Mehmood Khan, 2018. "Impact of knowledge management and ICT on operational efficiency: an empirical study," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 9(2), pages 174-202.
    • Handle: RePEc:ids:ijkbde:v:9:y:2018:i:2:p:174-202
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=92711
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Faraji, Omid & Ezadpour, Mostafa & Rahrovi Dastjerdi, Alireza & Dolatzarei, Ehsan, 2022. "Conceptual structure of balanced scorecard research: A co-word analysis," Evaluation and Program Planning, Elsevier, vol. 94(C).
    2. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    3. M. Hurol Mete & Onder Belgin, 2022. "Impact of Knowledge Management Performance on the Efficiency of R&D Active Firms: Evidence from Turkey," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 830-848, June.
    4. Mahir Oner & Ufuk Cebeci & Onur Dogan, 2024. "BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis," Mathematics, MDPI, vol. 12(2), pages 1-21, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijkbde:v:9:y:2018:i:2:p:174-202. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=354 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.