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The strategic value of SOA: a comparative case study in the banking sector

Author

Listed:
  • Richard L. Baskerville
  • Marco Cavallari
  • Kristian Hjort-Madsen
  • Jan Pries-Heje
  • Maddalena Sorrentino
  • Francesco Virili

Abstract

Information and Communication Technology (ICT) has helped to drive increasingly intense global competition. In turn, this intensity increases the need for flexibility and rapid changeability in ICT to support strategies that depend on organisational agility. We report a comparative, cross-cultural case study of the implementation of Service-Oriented Architectures (SOA) at a Scandinavian bank and a Swiss bank. The strategic rewards in the adoption of SOA appear to go beyond marketplace issues of ICT capability acquisition, and unexpectedly arise in the creation of an extensible organisational ICT architecture. The extensibility of the ICT architecture that results from the adoption of SOA provides potential for greater organisational agility (and thereby competitiveness).

Suggested Citation

  • Richard L. Baskerville & Marco Cavallari & Kristian Hjort-Madsen & Jan Pries-Heje & Maddalena Sorrentino & Francesco Virili, 2010. "The strategic value of SOA: a comparative case study in the banking sector," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 9(1), pages 30-53.
    • Handle: RePEc:ids:ijitma:v:9:y:2010:i:1:p:30-53
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    Cited by:

    1. António Porfírio, José & Augusto Felício, José & Carrilho, Tiago, 2024. "Factors affecting digital transformation in banking," Journal of Business Research, Elsevier, vol. 171(C).
    2. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2021. "Explicating the role of emerging technologies and firm capabilities towards attainment of competitive advantage in health insurance service firms," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    3. Alexander Krammer & Bernd Heinrich & Matthias Henneberger & Florian Lautenbacher, 2011. "Granularity of Services," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(6), pages 345-358, December.

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